Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, with the original tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

To start a return, you can contact us at pokemoorph@gmail.com. Please note that returns must be sent to the following address: [INSERT RETURN ADDRESS]. If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without prior approval will not be accepted.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.

Certain types of items cannot be returned, such as custom products, personal care goods, hazardous materials, flammable liquids, or gases. We also do not accept returns on sale items or gift cards. If you are unsure about a specific product, please contact us before making your purchase.

We do not offer direct exchanges. The fastest way to ensure you get what you want is to return the item (once approved) and place a new order separately.

Once we receive and inspect your return, we will notify you if it has been approved. If approved, your refund will be processed automatically to your original payment method within up to 10 business days. Please remember that your bank or credit card company may take additional time to process and post the refund. If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at pokemoorph@gmail.com.